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Privacy Policy
The Owl Barn Ltd. is committed to safeguarding the privacy of our customers and users whilst providing the highest possible quality of service. When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Act 1998, the EU General Data Protection Regulation (2016/679) and the UK Privacy and Electronic Communications (EC Directive) Regulations 2003 (Data Protection Legislation), we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. Under the terms of the Data Protection legislation, we are required to explain to you how we will treat any personal data which we collect from you.
Who we are
We are The Owl Barn Ltd (Registered in the UK company number 3048995), located in Stonham Aspal, UK. We are also known as the data controller. We sell a wide range of gifts for men, women & children through catalogues, advertisements and on the internet. The www.owlbarn.co.uk website is owned and operated by us. Any questions relating to data protection should be directed to:
The Data Protection Officer, Owl Barn Ltd. Unit 13 Stonham Barns, Pettaugh Road, Stonham Aspal IP14 6AT
The information we collect and how we use it
In order to fulfil your order (for example, to purchase a gift), we need to know certain personal information collected at the time of order. The information we hold will consist of but not be limited to the following: Title; Name; Address; Mailing Preference flags such as 'Do not mail, or Do not email; Products purchased from us in the past including their cost; Telephone number if offered to us (this will only be used for matters relating to your order); email address if offered; Where we believe you heard about us from. Credit card details are encrypted after data entry and are not stored on our systems once used. We do not collect any Special Category Data (sensitive data) such as race, religion, biometrics or health data.
It is our policy that your information is private and confidential. Accordingly, the personal information you provide to us is stored in a secure location and is accessible only by designated staff.
We also collect data because it is necessary for the pursuit of our legitimate interests. Our legitimate interests are set out below
Direct Marketing
Understanding our customers' wishes and shopping preferences
Improving our service and our products
How we use your information for Direct Marketing & how to manage your marketing preferences
1) Marketing by us, Owl Barn Ltd. - We would like to contact you by post and/or email to let you know about our new collections and any offers or sales we may be running. This will usually be the form of our latest catalogue. If at any time you wish to no longer receive Owl Barn Ltd. catalogues and/or emails please call us on 03455 331376, write to us at the address below to amend your preferences.
2) Marketing by other companies - We may share your details with other carefully selected retail companies and charities who we feel may be of interest to you. We also work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers and charities; Experian Ltd. Strategy 7, Morkrynski International Ltd, Choregraph & Access DM who manage data on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors and travel categories.
They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help retailers understand consumers' wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.
If you would like to watch a video illustrating how your data is being used and what the benefits of sharing your data with trusted retailers are, please follow the link below:
https://www.youtube.com/watch?v=_2784r6KUcU
Please note that Epsilon Abacus may transfer data outside the EEA. The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU Commission. If you would like more information, please call us on 03455 331376, write to us at our address below or email us at privacy@owlbarn.co.uk
We may also share data (Name & Address only) directly with other trusted retailers in the clothing, collectables, gardening, gadgets, entertainment, health & fitness, household goods, home interiors sectors and UK charities and travel categories. If data is shared it is done so on a one time only basis and the company or organisation are not entitled to store your data for further use unless you engage with them.
If you do not wish us to share this information please tick the appropriate box when ordering or to update this preference at any time call us on 03455 331376, write to us at the address below or go to www.owlbarn.co.uk log into your account and use the form on the Contact Us page to amend your preferences.
If you would like to stop all unsolicited postal communications, we suggest that you register with the Mailing Preference Service (MPS). MPS is a free service set up in 1983 and funded by the direct mail industry to enable consumers to have their names and home addresses in the UK removed from lists used by the industry. It is actively supported by the Royal Mail and all directly involved trade associations and fully supported by The Information Commissioners Office (ICO). For more information or if you wish to register with the MPS please visit their website www.mpsonline.org.uk
How we use your information to understand our customers' wishes and shopping preferences
Our communications are designed to tell you about the benefits we can offer so that you have access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible. Under the Data Protection Legislation, this might qualify as profiling. If you do not wish us to use your data for this purpose, please call on 03455 331376, write to us at the address below or email us at privacy@owlbarn.co.uk
How we use your information to improve our service and our products
We may hold any feedback from individuals relating to customer service or product analysis to help us to improve in these areas. Customer feedback may be used in our catalogue designs and/or on our websites. If at any time you wish this information to be removed, erased or not used in any such way please make this clear on the feedback you provide us with or call us on 03455 331376, write to us at the address below or email us at privacy@owlbarn.co.uk
Supporting Trustworthy Charities
We believe that we have a legitimate interest to support the charity sector and we ensure that your information is always kept within strict control and only used for the purpose of a postal direct marketing campaign.
The UK charity sector is reliant on postal appeals as the most cost-effective method of raising funds for good causes. As a business, we recognise that Charities need a platform to put forward their appeals as there is a societal benefit to the work charities do which may benefit us all in one way or another throughout our lives.
The types of charities we work with include both large national and international charities as well as small local organisations that operate in the following areas; health & medical research, supporting elderly people, community charities, children’s charities, veterans & active forces personnel, heritage and conservation organisations, disability support, overseas aid and development, emergency air ambulances and animal charities.
You are in control of your information at all times and we will stop sharing your postal data if you ask us to. For details of how to contact us please see “Your Rights” which can be found further down this privacy policy.
Data Processors
We work with the following data processors in order to carry out our direct marketing activities.
West Quay Ltd: They process your name, address and other contact details in order to process and dispatch your order on behalf of Owl Barn Ltd.
The Mailshop Mailing Limited & OnePost Ltd: They process name, address and mailing preference details only to enable them to mail out our postal communications (catalogues) on our behalf through Royal Mail and any other recognised mail carrier.
Epsilon Abacus (registered as Epsilon International UK Ltd), Experian Ltd. and Choregraph. They process name, address, mailing preferences and purchase history of the purpose of sharing in their alliances. For more information on how they use the data see above.
Strategy 7, Neptune Digital Ltd, Rade New Media Ltd and Hanlumat Services: They process your name, address and other contact details in order to maintain and secure our customer databases to ensure privacy.
How long we keep your data for
As a retailer, we are fortunate to have loyal customers who purchase our products over many years. To serve our customers in the best possible manner and to continue to inform them about new products and services we have decided to retain customer data for 5 years after the last purchase date.
Your Rights
You have the right to ask us what personal data we hold about you.
If at any time you wish to exercise this right you can contact us by telephone on 03455 331376 with your name, postcode & phone number; write to us at our address below or email us at privacy@owlbarn.co.uk
.To protect your privacy and security we may need to verify your identity before sharing this information.
You have the right to ask us to update or amend any out of date or incorrect data.
If at any time you wish to amend your data you can contact us by telephone on 03455 331376 with your name, postcode & phone number; write to us at our address below or email us at privacy@owlbarn.co.uk
. To protect your privacy and security we may need to verify your identity before making amendments. If you wish to change your mailing preferences you can also got to www.owlbarn.co.uk log into your account and use the form on the Contact Us page to amend your preferences.
You have the right to ask us to delete the data we hold about you.
If at any time you wish to exercise this right you can contact us by telephone on 03455 331376 with your name, postcode & phone number, write to us at our address below or email us at privacy@owlbarn.co.uk. To protect your privacy and security we may need to verify your identity before deleting your data.
Disclosures
We will seek to act in the best interest of our customers and will not abuse our position of data controller. We wish to be as clear and transparent as possible and uphold any requests for data disclosure or amendment as soon as possible. Due to the nature of data and catalogue printing, when an amendment is made to data it may take up to 6 weeks for it to become effective, although we will do everything possible to ensure this time delay is kept to a minimum.
Credit Card Security
We take the security of our customer's data very seriously and this includes credit card information. On our website at checkout you are taken to a secure page and should always see a closed padlock beside the URL address or at the top/bottom of your browser window. We hold an SSL certificate from Rade New Media Ltd. and are regularly scanned to ensure PCI compliance by First Data Merchant Services.
Our payment page is hosted by Sage Pay Europe Ltd. and PayPal, who are leading payment providers.
Computer Tracking and 'Cookies'
Our cookies fall into 2 categories:
1) Essential Cookies
Performance:
We utilise cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high-quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website.
2) Third Party Cookies
Where third-party cookies are present on our sites, we attempt to be as upfront and clear as possible about their intended purpose. We also use or allow third parties to serve cookies that fall into the two categories below.
2.1) Website Function Cookies
We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in a username every time you access the website and recall your customisation preferences, such as which regional edition of the website you want to see when you log in. We also use functionality cookies to provide you with enhanced services such as allowing you to watch a video online or comment on a blog.
2.2) Other third-party cookies
We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions.We may use third-party companies to provide advertising services and/or to collect certain information when you visit and interact with our website. These third-party companies may collect and use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visit to this website [and/or other websites] in order to provide advertisements about goods and services likely to be of greater interest to you. These third-party companies may use cookies and other technologies to recognise your browser to collect and record information about your web surfing activity including your activities on this website.
You may visit the European Interactive Digital Advertising Alliance at http://youronlinechoices.eu/ to learn more about interest-based advertising, or to opt out of receiving advertisements tailored to your interests on your browser, from their respective members and participants.
As we've explained above, cookies help you to get the most out of our websites. Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly
How to contact us
We wish to be as clear and transparent as possible regarding our data collection, security and how we use it. If at any time you have any questions or comments regarding this we would be happy to speak with you in person. If you wish to do this please call 03455 331376 with your name, postcode & phone number. Alternatively, you can write to us at:
The Data Protection Officer, Owl Barn Ltd. Unit 13, Stonham Barns, Stonham Aspal, IP14 6AT
You can also email us at privacy@owlbarn.co.uk
Updates or Changes to Owl Barn Ltd. Privacy Policy and Further Information
This notice was updated on 16th November 2023. It may be updated to take into account changes at Owl Barn Ltd. or for example to reflect changes to regulation or legislation. Updates to this policy will be posted on this page - please check back from time to time. We may also inform you of any changes where we hold an appropriate email address for you. If your data is provided to us by another person (for example a recommendation) we will tell you where we obtained the information within a month of getting it.
Further information on GDPR data protection regulations and laws can be found at https://ico.org.uk/for-the-public
See our Cookie Policy here.