Customer Service

The information provided on this page should answer any questions you may have. If you do have any other queries please do not hesitate to contact us. The best an easiest way to contact us is always by email info@owlbarn.co.uk we will always endeavour to answer your questions quickly and courteously. If you need to contact us via telephone please do so on 01449 710164 Monday to Friday 9am- 5pm

We have provided a help page of how to use this website which can be viewed by clicking this link.

Supposing I live outside the UK?

With regret we are unable to process orders from customers for delivery outside of the UK.

What about Tariffs & Taxes?

All Sterling prices are quoted with local taxes and tariffs included. For countries inside the EC, prices will be converted to local currencies with the tariffs and taxes included. For countries outside the EC, purchasers are responsible for duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped.

What are the Shipping Charges

For all orders in the UK there is a standard delivery charge of £4.99. A 'Next working day' service is available at a cost of £9.99, this applies to orders which are placed before 12.30pm.

Shopping from The Channel Islands

Residents of the Channel Islands wishing to purchase from The Owl Barn at VAT-free prices are requested to supply their VAT Number so that we can reclaim the VAT-element of the Sale from H.M. Customs & Revenue.

Is my payment safe?

Yes. All credit card transactions to TheOwl Barn are processed by Netbanx using their Secure Server, this protects the confidential information from prying eyes. See our Security & Privacy page for more information.

How do I get a receipt?

We send a receipt with all orders except those sent to third parties as Gifts. In these cases we send a separate receipt direct to the purchaser.

How is my order sent to me?

Depending on the size and value, parcels are sent via Royal Mail, Parcel Force or our Carrier Service. Parcels sent out of the UK are sent via Small Parcel Post.

A question of size?

Please click here to see our clothing size guide.

When will my order be sent to me?

Normally, parcels are dispatched within 72 hours of receipt of order and should reach you within 10-14 days. Please allow more time for delivery at busy periods like Christmas.

What do I do about goods I don't want?

The Owl Barn operates a full, no-quibble Returns Policy. If you don't like what you've bought from us, or need to exchange an item for any reason, simply return it to us and we will refund the full value of the goods immediately, or exchange if preferred.

How do I return unwanted goods?

Simply send the goods back to us with the packing note we sent you - we will then be able to refund you correctly.

How do I make a complaint?

In the event that you have a complaint, please e-mail us with the details and we will investigate the matter for you. We endeavour to respond to all complaints within 5 working days. Alternatively please telephone us on 01449 710164 Monday to Friday 9am- 5pm.

Who and where is The Owl Barn Catalogue?

The Owl Barn Catalogue is operated by Owl Barn Limited, a company registered under British Law at Suite 4 Stanmore Towers, 8-14 Church Road, Stanmore, HA7 4AR. Company Registration No. 3048995. VAT No. 637021954 We also operate the Suffolk Owl Sanctuary at Stonham Barns in Suffolk and our email address is info@owlbarn.co.uk

Is my information safe with you?

Absolutely. Any information supplied to us remains private and is not divulged to others if you have chosen to opt-out of having your details passed to a third party.

Customer Service Helpline

If you would like to contact us at The Owl Barn, our telephone number 01449 710164 Monday to Friday 9am to 5pm.

The Owl Barn Ltd,
Unit 13, Stonham Barns,
Stonham Aspal, Stowmarket,IP146AT
copyright © 2017 www.owlbarn.co.uk all rights reserved   Media: OBW
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